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What's the best way to cope with restaurant dilemma?

by Amelia (follow)
Amelia is an art enthusiast and writer
Food (698)      Etiquette (55)      Restaurant (22)      Dining Out (8)      Dilemma (4)     

Fly in soup

Share with your fellow Answer Angels your three best tactics to cope with a restaurant dilemma, both in the past and/or hypothetical.

Unexpected surprises can be emotional and even disgusting.

Would you speak up to staff? Or request to see a manager? Demand a discount?

#Dining Out
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Top Answers
I would ask for a new meal, but would probably not eat in the restaurant again.
I don't eat meat and quite a few times I've had meat, usually some sort of pig product, show up in supposedly vegetarian dishes. I always speak up but I have varying results from doing so. There was the bakery staff member who laughed and said "lucky you! Bonus bacon!" Um...no. Then there was the waiter who picked the piece of bacon off my plate with his fingers and ate it then walked away saying nothing. That's when you need to take it to the manager. I've let stuff go a few times but I think it's worth speaking up so they know to stop doing things like that.
I would definitely inform the staff, ideally the manager and ask them to make amends with a new dish.
I think if it really is like a fly or cockie in the food, you should take a pic.
Tell the manage, plus see what he would say if the health department were to know.I would walk out.
I could not eat anything after that.
Take that important pic, and tell them you have it.
Sadly I have had to make a photo album with all the horror stories..
by Amelia

I would stop eating out, and I am not joking....we do not know what go's on in the kitchens, just the thought of that alone...makes me want to stay home.
by jonaja
I would let the staff know. I couldn't eat anything else from a kitchen that had cockroaches in it, so if it was one of these I wouldn't expect to pay for it. A fly is understandable, and I'd ask for something else.
Cockroaches carry so much bad bacteria for your stomach...I can totally picture myself walking away from a dish and the place if I saw one.
by Amelia
I am a former hotelier and in my experience, it is always best to let the manager know of anything you consider bad service or food. Firstly, let your wait person know of your problem, politely.Then, if the problem is not addressed,
find out the managers name and let them know your problem and make sure you let that person know. Most would be devastated that a customer was not happy and would probably not be returning and would also be letting everyone know about their bad experience, including on line restaurant rating websites, like Urban Spoon.
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