Do you ever have to call your ISP for help with computer, or who do you call?

I regularly call my isp as I have no one else to help if I have a problem.

I have strange problems connected to Internet and Voip/land line and I do not often have a problem they are familiar with for some reason.

They are also great at helping if I have a software problem and never complain that this is not what they are supposed to do as Telstra did when I was with them.

They also have a service whereby if you have to wait more than a few minutes, you leave your number and they call you back, and you dont lose your place in the line....a really good system.

However, I also have a Computer firm that have called out a few times, and also now remote access my computer to fix small problems which occur from time to time.

by Finy

Hmm...if the old boot and whack doesn't work! Then the turn off and turn on, and then a few more hidings...then I take it to the computer tech. ;)

by chipp

We take it to out repair guy, and they fix it up.Mainly hard drives pack in .
That's about all that ever go's wrong.
Plus: we get a great discount, as my son when to school with the guy.
I have been with the same provider now 12 years....They are pretty good.

by jonaja

When I first got a desktop about 10 years ago I had to call my service provider quite a few times - OMG that sucked!! Now I just get my partner to deal with the IT problems as he knows about that stuff.

by lizzi

Lucky me! I have a good friend who has actually designed programs which he sold to Microsoft!!! So I just call him when I have any dramas!! Usually I feel pretty silly when he seems to be able to work lout my problems with his eyes almost shut!!! But Hey!!! It makes us both laugh a little and smiles are so good for the soul!!

by Jules

Answer went before I was ready......I have a repair guy I call on occasionally but try not to too often....ask around friends first if small glitch!

by Fran

I ask my husband to fix or else I google the problem - there is always an answer

by AJ

Telstra seeing as they are our internet providers, but for computer problems, we haven't really had any. Touch wood!

by Vee

We have called the ISP in the past, but not for many years. My husband is pretty good with computers and so are the kids.

by Lluxi

We take ours to the Apple shop in our local West fields. No, they won't see it there & then, 1 has to take an appointment, & it could take a week! Very annoying. At the moment it has an awful muffling sound when you try to listen to iview or music on it, so we have to use earplugs to listen with, It also doesn't let me knew when an email comes through. We're taking to the Apple guy later this week. I hope they can fix it. It's only about 2 years old.

by Miro

PS: The problem was fixed for $70 I think. Then my husband bought me a smaller 11" laptop for a belated birthday present. It had a problem, so we took it to our local Apple shop. They could fix it in a.......WEEK's time! Not good enough, my husband said to them, so they arrange phone help fore 3 hrs later, back at home, & talked my husband through the problem for 45 mins, & it was then OK! We've been having a lot of problems with our internet dropping out, with no thanks to our internet provider! They told my husband to buy this & that for it. Didn't work! Then I guy came out to look at it & said we should by this 'thing' from him for $10. That didn't help either, & we're still waiting for the provider to take it off our next bill. My husband had an hours 'chat ' with them yesterday,& I don't mean a friendly chat!