There are so many internet providers on the market, each claiming to give you 'the best' deal. But what does that even mean? We don't pay too much for our internet service, but there always seems to be something wrong with the connection.
Which company are you with and have your experiences been positive or not?
I was in Vancouver for a month in 2012 and a subscriber with Shaw. I thought it was the most convenient way to get connected in comparison to many other places I have been to. Toronto does not or did not have Shaw at the time, and I struggled there.
It's unfortunate that most of the country can't get Shaw's service. Shaw is one of the only internet providers in Canada that doesn't require you to sign a contract forcing you to stay with that company for a set amount of time.
Iinet, and I've always had the best experience with them. In WA they are the major provider of super fast broadband services and after trying a few other providers, they are the only ones with a decent enough speed for home working.
I also am with Iinet. I switched to them around a year ago as they were offering a very good home phone/internet/mobile deal. There were several hiccups to begin with, mainly with the phone line but they always provided excellent service and were extremely helpful. Overall, I am happy with them.
They had won awards for best service in WA, and I would always have given them 10/10 until the last few months where their service has gone down to "ordinary", and seems to be more Iinet than Westnet.
Their package prices are very good and in particular their mobile rates.
They have a great thing where, if you phone for technical help, and they are busy, you have the option of them calling you back rather than hold on. They tell you how long they will be and they are usually fairly close to the estimate they have given you.