They are very helpful, and will give you all the help you need.You must ALWAYS tell them the truth about your situation, and they will asses you.
Even if you are working....or part time working....esp if you have not got a job, and can't work.
If you earn less than a certain amount of money, they will (maybe) give you a health care card.
That alone is invaluable!...for low cost prescription's.Ambulance is free etc.
Also look at Rent-Assistance.
Cheep public transport card, and they even (if) you have a car...and they put you on a sole parent pension, will give you assistance to get very cheep car rego.
Plus, once or twice 'cash advances' per year.
ASK for all the entitlements...that you may be eligible for.You also can stay on this benefit, and work part time.
Don't worrie they don't bite, and they are there to give you help and support.