Yes we once had our desktop computer repaired. The computer doctor came to our house. He was lovely and knew exactly what he was doing. Also, we had our laptop crash recently, so we took it in to the Apple store. They fixed it up no problems and we didn't have to pay a cent. Actually, we technically had to pay $99 to buy a hard drive so we could back up our files, but if we had previously backed up our things, there wouldn't have been an issue.